What’s Crown Cork & Seal USA like in terms of their business, the role, and the work culture?

worxform.us@gmail.com
I’m Ms. Smith, currently looking for a job. I’d like to ask Dr. Job about the Field Technical Service Representative-Metal Packaging position at Crown Cork & Seal USA.
Ms.Smith
Ms.Smith
So, what does a Field Technical Service Representative do at Crown Cork & Seal?
Ms.Smith
Ms.Smith
Well, this role is all about supporting metal packaging customers, mainly in the Northeast U.S. and Eastern Canada. You’d be traveling to customer facilities to troubleshoot issues, investigate product quality, and conduct trials in food manufacturing. Basically, you’d be the go-to technical contact for customers, working closely with various teams like Sales, R&D, and Engineering.
Dr.Job
Dr.Job
What kind of responsibilities would I have in this position?
Ms.Smith
Ms.Smith
You’d have quite a few important responsibilities! You’d provide problem-solving leadership on technical and quality matters related to food cans, manage the technical interface between the Food Division and customers, and support them with both current packaging and new package development. Plus, you’d organize technical meetings to discuss ideas and solutions.
Dr.Job
Dr.Job
Is there a specific area I’d be focusing on in this job?
Ms.Smith
Ms.Smith
Absolutely! You’d be focusing on metal packaging for food products, which includes a variety of markets like fruits, vegetables, dairy, and even pet food. It’s a pretty diverse area, so you’d get to work with different types of packaging solutions.
Dr.Job
Dr.Job
How much travel is involved in this role?
Ms.Smith
Ms.Smith
There’s quite a bit of travel since you’d be visiting customer facilities regularly. It’s a big part of the job, so if you enjoy being on the move and meeting new people, this could be a great fit for you!
Dr.Job
Dr.Job
What kind of background or skills would I need for this position?
Ms.Smith
Ms.Smith
You’d typically need a strong technical background, especially in manufacturing or engineering, along with good problem-solving skills. Experience in food packaging or a related field would definitely be a plus. Being able to communicate well with customers and work collaboratively with different teams is super important too!
Dr.Job
Dr.Job
Thank you, Dr. Job. I will review the details.
Ms.Smith
Ms.Smith

Company Information

Company: Crown Cork & Seal USA
Industry: Manufacturing / Skilled Trades
Location: Buffalo, NY
Source: The Muse (01/19/2026)

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