What’s DoorDash like in terms of their business, the role, and the work culture?

Well, the Global Advocate Supervisor leads a team that provides expert support to merchants and partners. They handle complex issues, ensure quick resolutions, and coach their team to deliver a top-notch support experience. It’s all about removing barriers and making sure merchants feel confident in their operations.

Actually, they’re looking for someone with at least 4 years in operations or customer support, and at least 2 years in a leadership role. It’s important to have a strong track record of developing teams and driving performance, so experience in managing people is key.

You’ll want to be a great communicator and problem-solver since you’ll be dealing with complex escalations. They also value data-driven decision-making, so being skilled in tools like Salesforce, Google Sheets, and ideally SQL is a big plus. Plus, being organized and detail-oriented really helps in this fast-paced environment.

No, this role requires you to be in the office at the DoorDash Tempe location. You’ll need to live within 50 miles of the office, and the in-office days might change based on business needs.

You’ll be leading and developing a team of about 15-18 Global Advocates, managing daily operations, setting KPIs, and driving performance. Plus, you’ll oversee complex escalations and work on process improvements to enhance team operations. It’s a mix of coaching, strategy, and hands-on problem-solving!