What’s DoorDash like in terms of their business, the role, and the work culture?

Well, as a Strategic Customer Success Manager, you’ll be focused on ensuring the long-term success of some of DoorDash’s largest customers in the APAC region. You’ll act as a trusted advisor, helping clients understand how to use the platform effectively, and you’ll also lead your team by mentoring new hires and supporting their onboarding.

Actually, they’re looking for someone with substantial experience in customer-facing roles, especially in the B2B and SaaS space. If you’ve worked with the SevenRooms platform before, that’s a big plus! You should also have a solid background in Customer Success or Account Management.

Yes, there is! The role requires about 25% travel, which means you’ll get to meet clients in person and attend industry conferences. It’s a great way to connect and build relationships!

You’ll need strong communication and presentation skills since you’ll be interacting with clients at all levels, including executives. Plus, having a technical understanding of hospitality software and the ability to manage cross-functional projects will really help you succeed in this role.

The team sounds really passionate and collaborative! They value curiosity, resourcefulness, and a desire for continuous growth. It seems like a supportive environment where everyone is motivated by the happiness of their clients and finding solutions to improve their experiences.