What’s SpaceX like in terms of their business, the role, and the work culture?

Well, this role is all about managing the post-purchase experience for Starlink customers. You’ll lead a team focused on key parts of the customer journey, like billing, shipping, and troubleshooting, all while aiming to reduce defects in their experience. It’s a mix of optimizing operations and advocating for customers across the company.

You’ll need a bachelor’s degree in a relevant field like math, data science, or engineering, plus at least four years of experience in areas like product management or process engineering. Also, having two years in a leadership role with direct reports is a must.

Absolutely! If you have a master’s degree in business or a science discipline, that’s a plus. Experience in customer service, especially in both B2B and B2C settings, is really valuable too. Plus, being comfortable with data analysis using tools like Python or SQL can definitely give you an edge.

You’ll be managing a team of operations engineers, helping them identify and eliminate defects in the customer experience. It’s all about their development and career progression, so you’ll play a big role in guiding them!

It’s fast-paced and can be high-stress, but that’s part of the excitement! You’ll be collaborating with various teams across the company, which keeps things dynamic and interesting as you work to enhance the customer experience.