What’s Teleperformance USA like in terms of their business, the role, and the work culture?

Well, Teleperformance USA is a global digital business services company. They focus on delivering advanced, digitally powered services to help top brands streamline their operations in meaningful ways.

Actually, they offer some great benefits! You can expect paid training, competitive wages, full benefits like medical, dental, and vision, plus a 401k plan. They also provide paid time off and have wellness and engagement programs for employees.

So, in this role, you’d be coaching agents to improve their skills, supporting training initiatives, and collaborating with managers to enhance performance. You’d also be involved in monitoring calls and providing feedback to ensure high standards in sales and consumer experience.

No, it’s a temporary position that ends on December 7, 2025. So, it’s a good opportunity if you’re looking for something with a set timeframe.

You’ll need experience taking calls and applying training, plus you should be proficient in the role. It’s also important to be able to assist with escalations or understaffing when needed.