2026.02.06

What’s Uber like in terms of their business, the role, and the work culture?

worxform.us@gmail.com

I’m Ms. Smith, currently looking for a job. I’d like to ask Dr. Job about the COE Specialist II (SoRT) USC position at Uber.

Ms.Smith

What is the primary responsibility of the Social Operations Response Team?

Ms.Smith

The Social Operations Response Team handles rider and driver-partner concerns via social media, emails, and phone calls.

Dr.Job

What skills are required for handling escalations on social media?

Ms.Smith

The ability to handle escalations with empathy and presence of mind while working with relevant internal teams to resolve issues on time.

Dr.Job

What tools should the candidate have intermediate knowledge of?

Ms.Smith

The candidate should have intermediate knowledge of Excel, Word, and Slide to extract data, frame basic models, and represent it on documents/slides.

Dr.Job

What is expected regarding communication with high-profile individuals?

Ms.Smith

The candidate should be able to communicate with high-profile riders and influencers on social media and represent Uber’s support spirit.

Dr.Job

What is the expectation for in-office work?

Ms.Smith

Uber expects employees to spend at least half of their work time in their assigned office unless formally approved to work fully remotely.

Dr.Job

Thank you, Dr. Job. I will review the details.

Ms.Smith