What’s Uber like in terms of their business, the role, and the work culture?

Well, this role is all about leading the COE Efficiency Program, which focuses on improving customer support operations. You’ll be working with different teams to create strategies that enhance productivity through automation and AI. It’s a mix of managing projects, collaborating with tech teams, and ensuring everything runs smoothly for the customer support agents.

You’ll be leading a small team of about 3-5 people. They’ll help you deliver on the initiatives aimed at boosting efficiency within the COE. It’s a great opportunity to guide a team while working on impactful projects!

You’ll want to have experience in product management and a good understanding of AI and automation technologies. Plus, being able to collaborate with various teams, like engineering and field operations, is key. Strong leadership and communication skills will really help you succeed in this role.

This position is crucial because it drives operational excellence across global support operations. By implementing efficiency initiatives and leveraging technology, you’ll help improve agent productivity and enhance the customer experience, which is a big deal for Uber!

You’ll be working in a dynamic environment, collaborating with cross-functional teams and stakeholders. It’s a mix of strategic planning and hands-on execution, so you’ll definitely have a variety of tasks to keep things interesting! Plus, you can work from several locations, including Amsterdam and New York, which is pretty cool.