2026.02.06

What’s Uber like in terms of their business, the role, and the work culture?

worxform.us@gmail.com

I’m Ms. Smith, currently looking for a job. I’d like to ask Dr. Job about the Customer Support Representative – Rides – German speaker position at Uber.

Ms.Smith

What kind of support will I be providing in this role?

Ms.Smith

Well, you’ll be offering high-quality virtual support through ticket systems like chat and email, and possibly over the phone. You’ll be helping customers with low to medium complexity issues and making sure they leave satisfied!

Dr.Job

Do I need to speak any specific languages for this job?

Ms.Smith

Yes! You’ll need to be fluent in German and have a good grasp of English, both written and spoken. That way, you can effectively communicate with customers.

Dr.Job

What are the working hours like?

Ms.Smith

So, you’ll be working in rotating shifts from Monday to Sunday. Flexibility is key since the support team operates 24/7!

Dr.Job

Is there any specific experience I should have before applying?

Ms.Smith

It’s great if you have about a year of experience in a customer support role, especially in a high-volume environment like retail or hospitality. But don’t worry if you don’t have that; it’s not mandatory!

Dr.Job

What’s the work environment like at Uber?

Ms.Smith

You’ll be part of a collaborative team where everyone learns from each other. They really value teamwork and continuous improvement, so it sounds like a great place to grow and make a difference!

Dr.Job

Thank you, Dr. Job. I will review the details.

Ms.Smith