What’s Uber like in terms of their business, the role, and the work culture?

Well, you’ll be managing a group of Customer Support agents at Uber, focusing on meeting all the operational goals of the team. It sounds like a great opportunity to really make an impact on how they support riders and drivers!

You’ll be involved in operations management, process improvement, and program/project management. Plus, you’ll get to solve problems, make decisions, and engage with stakeholders to help improve the overall customer experience. It’s a pretty dynamic role!

You’ll need to be a native Mandarin speaker with strong English communication skills. Also, having proven experience in people management is essential. Plus, you should be based in Malaysia and willing to work onsite in Kuala Lumpur.

Yeah, you should be open to flexible working hours, which might include weekends or public holidays. It’s all about being adaptable to meet the needs of the team and the customers!

Being a clear communicator is super important, along with having a self-starter attitude. You’ll need to balance attention to detail with quick execution, so being able to synthesize information and act on it swiftly will really set you apart!