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What’s USAA like in terms of their business, the role, and the work culture?
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I’m Ms. Smith, currently looking for a job. I’d like to ask Dr. Job about the Customer Service Advisor position at USAA.
What kind of training does USAA provide for the Customer Service Advisor role?
Well, USAA offers a comprehensive, fully paid six-month training program! It includes everything from class discussions and hands-on training to e-learning modules. They really invest in you to help you support their members independently.
Are there any specific requirements for the job?
Yes, you’ll need to obtain a property and casualty license for your state by your third week of employment. But don’t worry, USAA provides all the study materials and even pays for up to three exam attempts!
What are the work hours like for this position?
The schedules vary, but they range from 8:00 am CST to 10:00 pm CST. Plus, there’s a shift differential of 15% for hours worked after 6:00 pm and on weekends!
Is there any opportunity to work remotely after training?
Absolutely! After the initial six months in the office, you’ll have the chance to work offsite two days a week, which is pretty nice for flexibility.
Who is encouraged to apply for this position?
Military veterans and their spouses are highly encouraged to apply, which shows USAA’s commitment to supporting the military community.
Thank you, Dr. Job. I will review the details.
Company Information
Company: USAA
Industry: Customer Support / Success
Location: San Antonio, TX
Source: The Muse (10/09/2025)
