What’s Department of State – Agency Wide like in terms of their business, the role, and the work culture?

worxform.us@gmail.com
I’m Ms. Smith, currently looking for a job. I’d like to ask Dr. Job about the Customer Service Analyst position at Department of State – Agency Wide.
Ms.Smith
Ms.Smith
What’s the job title and where is it located?
Ms.Smith
Ms.Smith
The job title is Customer Service Analyst, and it’s located in Minneapolis, Minnesota.
Dr.Job
Dr.Job
What’s the salary range for this position?
Ms.Smith
Ms.Smith
The salary for this position ranges from $97,582 to $150,852.
Dr.Job
Dr.Job
What are the main responsibilities of the Customer Service Analyst?
Ms.Smith
Ms.Smith
The Customer Service Analyst serves as a Customer Service Manager, planning and implementing a comprehensive customer service program for the agency and working with other regional managers to develop customer service programs.
Dr.Job
Dr.Job
What qualifications do applicants need to meet?
Ms.Smith
Ms.Smith
Applicants need to meet all the required qualifications by the closing date of the announcement, including time-in-grade and specialized experience requirements.
Dr.Job
Dr.Job
What kind of specialized experience is required for this position?
Ms.Smith
Ms.Smith
Applicants need one year of specialized experience equivalent to the GS-11 level, which includes public outreach, drafting correspondence, and explaining U.S. citizenship laws and passport procedures. For the GS-12 level, they also need experience in organizing and managing a team to achieve goals.
Dr.Job
Dr.Job
Thank you, Dr. Job. I will review the details.
Ms.Smith
Ms.Smith

Company Information

Company: Department of State – Agency Wide
Industry: Administrative / Office
Location: Minneapolis, Minnesota
Source: USAJOBS (30-01-2026)

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