What’s Deputy Assistant Secretary for Information and Technology like in terms of their business, the role, and the work culture?

The job title is Supervisory IT Specialist (Plcypln/Custspt), and it’s located in Austin, Texas.

The salary for this role ranges from $109,428 to $142,259.

The Mid-Shift Supervisor leads Major Incident Management operations during their shifts, making sure there’s a quick response to critical IT outages that affect VA services across the country. They supervise staff, coordinate technical teams, manage the entire incident lifecycle, and keep communication clear with stakeholders.

Applicants need to meet all requirements by the closing date of 02/05/2026. They can qualify through education or experience. Education must come from accredited institutions, and they need a degree in fields like computer science, engineering, or information systems management, or at least 24 semester hours in those areas. Alternatively, they can qualify based on IT-related experience, which can be from paid or unpaid work or specific training like IT certification.

For this position, individuals must have IT-related experience that demonstrates attention to detail and customer service, among other competencies.