What’s Veterans Health Administration like in terms of their business, the role, and the work culture?

The job title is Patient Representative, and it’s located at the VA Medical Center in Philadelphia, Pennsylvania.

The salary for this position ranges from $82,289 to $106,982.

A Patient Representative acts as a Facility Patient Advocate, coordinating complaint resolution by working with staff to address issues and ensuring patients are informed about their experiences.

It’s really important to have tact, diplomacy, sound judgment, compassion, flexibility, and a good sense of humor, especially given the diverse backgrounds of patients, families, and staff.

To qualify at the GS-11 level, you need either one year of specialized experience at the GS-9 level related to the role or three years of progressively higher-level graduate education leading to a Ph.D. in a related field.