What’s Veterans Health Administration like in terms of their business, the role, and the work culture?

The Patient Representative position is at the Corporal Michael J. Crescenz Medical Center in Philadelphia, Pennsylvania.

The salary for this position ranges from $82,289 to $106,982.

The Patient Representative acts as a Facility Patient Advocate, coordinating complaint resolution and ensuring communication with patients about their care experiences.

It’s really important to have tact, diplomacy, sound judgment, compassion, flexibility, and a good sense of humor, given the variety of patients, families, and staff you’ll be working with.

To qualify, you need one year of specialized experience that’s at least equivalent to the GS-09 level, which includes providing customer service to patients and staff and resolving problems or complaints.