Accenture Customer Experience & Service Transformation Advisory Manager (Utilities): Job Overview, Location, and Employment Details

What’s the job title and where is it located?

Ms.Smith

The job title is Customer Experience & Service Transformation Advisory Manager, and it’s located in Philadelphia, PA.

Dr.Job

What’s the salary range for this position?

Ms.Smith

The salary range for this position is between $87.4K and $294K a year.

Dr.Job

What kind of experience do I need for this role?

Ms.Smith

You’ll need at least seven years of management consulting experience, focusing heavily on customer service, customer support, or contact center environments.

Dr.Job

What are some key responsibilities of this job?

Ms.Smith

You’ll evaluate clients’ customer service offerings, identify gaps, provide recommendations, and propose strategic solutions. You’ll also lead delivery teams to redesign processes and technology capabilities.

Dr.Job

What kind of skills are important for this position?

Ms.Smith

Strong leadership and verbal skills are important, along with the ability to work well with everyone from junior colleagues to executive stakeholders.

Dr.Job

Thank you, Dr. Job. I will review the details.

Ms.Smith

Company Information

Company: Accenture
Position: Customer Experience & Service Transformation Advisory Manager (Utilities)
Type: Full-time
Salary: US$87.4K–US$294K a year
Location: Philadelphia, PA, United States
Source: Google Jobs (02-01-2026)