American Airlines Sr Manager, Airport Customer Care (New York City, NY, US): Job Overview, Location, and Employment Details

What’s the job title and where is it located?

Ms.Smith

The job title is Sr Manager, Airport Customer Care, and it’s located in New York City, NY.

Dr.Job

What are the main responsibilities of this position?

Ms.Smith

This role involves managing employees who assist customers, resolving service and operational challenges, and providing hands-on leadership to achieve business objectives.

Dr.Job

What kind of experience do I need for this job?

Ms.Smith

You’ll need a Bachelor’s degree or equivalent experience, along with at least 5 years of leadership experience.

Dr.Job

What’s the pay range for this position?

Ms.Smith

The pay range for this role is between $118,000 and $157,000, depending on the qualifications and experience of the selected candidate.

Dr.Job

Are there any specific skills required for this role?

Ms.Smith

Yes, you’ll need skills in leadership, organization, time management, creative thinking, problem-solving, and effective communication, among others.

Dr.Job

Thank you, Dr. Job. I will review the details.

Ms.Smith

Company Information

Company: American Airlines
Position: Sr Manager, Airport Customer Care (New York City, NY, US)
Type: Full-time
Location: New York, NY
Source: Google Jobs (02-01-2026)