KOHLS Full-Time Customer Service Supervisor: Job Overview, Location, and Employment Details

Well, as a Customer Service Supervisor, you’ll be the expert in point of sale and customer services, guiding and working with associates to provide great customer service.

Actually, you’ll lead and coach associates to ensure quick service, handle complicated transactions, and create a great customer experience at the point of sale and customer service areas.

Yes, you’ll need to meet or exceed individual goals, like credit and loyalty, while also helping the service team achieve storewide goals.

You’ll coach and teach associates on how to accurately and efficiently follow point of sale and customer service standards based on company guidelines.

You’ll be responsible for daily cash-related processes, including register and cash balancing, authorizing voided transactions, and managing supplies.