REGAL MEDICAL GROUP, INC Customer Service Clerk: Job Overview, Location, and Employment Details

Well, the role includes verifying and documenting member demographics, sending out correspondence materials, calling members to survey disenrollment reasons, and assisting with the customer service phone queue as needed.

Actually, you’d be updating member demographics, sending faxes to provider offices, calling members to verify their information, and sorting mail for the correct distribution. You’d also look up patient information for providers and assist with authorization status.

So, you’ll need to be a high school graduate or have an equivalent, have at least one year of secretarial experience, and possess good written and verbal communication skills. Being well-organized and able to work under pressure is also important.

The pay for this role is expected to start at $21 per hour, but it might vary based on factors like your skills, experience, and the market location.

Yes, the total compensation package may include a sign-on bonus, discretionary awards, and a full range of benefits like medical coverage, 401(k) eligibility, and paid time off for vacation, sick time, and parental leave, depending on the position offered.