61st Street Service Corporation Customer Service Specialist I #Full Time #Remote: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Specialist I. This role is designed for individuals who will provide support in a healthcare setting.

This position is primarily remote, but candidates must reside in the Tri-State area. There may be occasional requirements for employees to visit the office for training, meetings, and other business needs.

The salary range for this position is between $22.39 and $28.29 per hour. This compensation reflects the responsibilities and requirements of the role.

The main responsibilities of the Customer Service Specialist I include handling and resolving incoming phone calls from patients, insurance carriers, and physician offices. Additionally, the specialist will be responsible for collecting outstanding patient balances, establishing payment arrangements, and updating patient and guarantor account information.

To qualify for this position, candidates must be a high school graduate or possess a GED certificate. Additionally, a minimum of six months of experience in a relevant field is required.

The Customer Service Specialist must exhibit professional and courteous behavior at all times during interactions with patients and clients. This is essential for maintaining a positive relationship and ensuring effective communication.

There is an opportunity to grow as part of a Revenue Cycle Career Ladder within this role. This suggests that employees can advance their careers through various levels of responsibility and expertise in the revenue cycle.

The Customer Service Specialist is responsible for clearly documenting a summary of work and follow-up steps after each call in the billing system. This ensures that all interactions are recorded accurately for future reference.

When handling customer inquiries, disputes, and complaints, the Customer Service Specialist should attempt to resolve these issues in a professional manner. If a complaint is contentious, it should be escalated to a supervisor or higher management for further assistance.