Americold Customer Service Representative, Transportation: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Representative in the Transportation sector. This role involves coordinating various customer service functions related to transportation logistics.

This position is located in Rochelle, Illinois. Rochelle is a city that provides a suitable environment for transportation and logistics operations.

The employment type for this role is full-time. This indicates that the position requires a commitment to a standard work schedule, typically involving 40 hours per week.

The primary responsibilities of this position include coordinating appointment scheduling, tracing, and expediting load processing. Additionally, the representative will provide customer service to both internal and external customers.

The Customer Service Representative will perform various tasks, such as entering shipping and delivery appointments into Transportation Management Systems (TMS) and Warehouse Management Systems (WMS). They will also handle problem resolution for customers, warehouses, and carriers, and maintain updated reports to ensure all loads are processed correctly.

The position requires a high school diploma or a general education degree. This educational background is essential for understanding the logistics and customer service aspects of the role.

This role contributes to customer service by providing high-volume problem resolution for various stakeholders, including customers, vendors, and carriers. The representative will work closely with shippers and transportation companies to address exceptions, rush orders, and any service failures that may arise.

The representative will be responsible for maintaining updated Status Edit and Volume Reports. These reports are crucial for ensuring that all loads are empty and closed, and they will also involve tracking rescheduled appointments and late deliveries.

In addition to the primary responsibilities, the representative may be asked to perform other duties as requested. This flexibility allows the representative to adapt to the dynamic needs of the transportation and logistics environment.