APOYO FINANCIERO INC Customer Service Representative – Bilingual (English/Spanish): Job Overview, Location, and Employment Details

The job title for this position is Customer Service Representative, specifically for a bilingual candidate who can communicate in both English and Spanish. This role is focused on providing support in financial and lending services.

This position is located in Salinas, California. It is an on-site role, meaning that it is not available as a remote or hybrid position.

The salary range for this job is between $19.00 and $20.50 per hour. This pay scale is described as a good-faith hourly range.

The key responsibilities of this role include managing collections through daily outreach, executing renewal campaigns, and providing customer service by identifying client needs. Additionally, the representative will support administrative tasks and maintain office order.

Candidates applying for this position are preferred to have sales and collections experience, along with a minimum of one year of customer service experience in fields such as retail, sales, or financial services. A high school diploma is required, while a college degree is preferred.

Important skills for success in this role include having a strong phone presence and being comfortable with a high call volume. Additionally, candidates should demonstrate strong numeric and data accuracy, as well as proficiency in computer skills, including a minimum typing speed of 40 words per minute.

The ideal candidate is expected to demonstrate reliable attendance and punctuality, along with a proactive attitude. They should also be self-motivated, open to ongoing coaching, and committed to professional growth in the consumer credit field.

The work environment for this position is described as fast-paced, where the team works hard but also has fun. The company emphasizes teamwork and adherence to company policies, making it essential for candidates to thrive in such an atmosphere.

The company provides training needed for professional growth in the lending industry, indicating a commitment to helping employees succeed. They aim to equip team players with the necessary skills to achieve their goals in customer service.