Big Lots Retail Customer Service Associate: Job Overview, Location, and Employment Details

The job title for this position is Retail Customer Service Associate at Big Lots. This role focuses on providing excellent customer service and supporting store operations.

This position is located in Dunmore, Pennsylvania. It is important to note that the job is full-time and involves working in a retail environment.

The primary responsibilities include providing excellent customer service, greeting customers, assisting them with merchandise selection, completing transactions, and answering questions. Additionally, the associate may be involved in unloading trucks, processing freight, recovering merchandise, and stocking shelves.

Key duties include engaging with customers in a positive manner, maintaining a clean and well-stocked store, unloading merchandise from delivery trucks, and organizing products. The associate is also responsible for accurately handling customer funds and ensuring a safe shopping environment.

The preferred educational background for this position is the completion of high school or an equivalent. This educational requirement helps ensure that the associate can follow directives and interpret retail operational documents effectively.

Applicants are preferred to have experience working in retail, hotel, restaurant, grocery, or drug store environments. This experience can help candidates understand customer service dynamics and retail operations.

The physical requirements for this position include the ability to regularly lift up to 50 pounds from floor level to above shoulder height. Additionally, candidates must be able to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting.

Candidates must have the ability to work a flexible schedule that includes days, evenings, weekends, and holidays. This flexibility is essential to meet the needs of the store and its customers.

Important skills and competencies for this position include a strong customer focus, the ability to develop potential in oneself and others, and a results-oriented mindset. These skills contribute to providing excellent service and maintaining effective store operations.