Big Lots Retail Customer Service Associate: Job Overview, Location, and Employment Details

The job title for this position is Retail Customer Service Associate at Big Lots. This role focuses on providing excellent customer service in a retail environment.

This position is located in Dunmore, Pennsylvania. It is part of the Big Lots store in that community.

The primary responsibilities of a Customer Service Associate include greeting customers and assisting them with their selection of merchandise. Additionally, the associate is responsible for completing transactions and answering questions regarding the store and its products.

In addition to customer service tasks, a Customer Service Associate may also help unload trucks and process freight. Other duties include recovering merchandise and stocking shelves to ensure a well-organized shopping environment.

The preferred education requirement for this position is the completion of high school or an equivalent qualification. The associate should also be able to follow directives and interpret retail operational documents as assigned.

The role prefers candidates who have experience working in retail, hotel, restaurant, grocery, or drug store environments. This experience helps ensure that the associate is familiar with customer service and retail operations.

Candidates must be able to regularly lift up to 50 pounds from floor level to above shoulder height. Additionally, they should be capable of meeting the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.

The availability requirement for this position entails the ability to work a flexible schedule. This includes working days, evenings, weekends, and holidays as needed by the store.

Important skills and competencies for a Customer Service Associate include a strong customer focus and the ability to develop potential in others. Additionally, achieving results and maintaining a positive attitude are key attributes for success in this role.