Brightspeed Customer Service Technician: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Technician. This role is essential in providing installation, maintenance, and troubleshooting services for high-speed internet, video, and voice networks.

This position is located in Humble, Texas. Humble is part of the service area where Brightspeed aims to enhance internet connectivity.

This role offers full-time employment. As a full-time employee, you will be expected to commit to the responsibilities and duties associated with the position.

The primary responsibilities of a Customer Service Technician include installing, maintaining, and troubleshooting high-speed internet, video, and voice networks. Additionally, you will be responsible for maintaining and repairing outside plant facilities within your assigned geographic service areas.

This job involves several physical tasks, including climbing poles and using tools such as shovels and picks to dig up and bury cables. You will also work in utility access holes and controlled environmental vaults, as well as locate buried telephone cables.

In this role, you are expected to observe all safety rules and regulations. Adhering to safety protocols is crucial, especially when performing physical tasks and working with equipment.

A Customer Service Technician may assist other technical personnel in the performance of their duties when requested. This collaborative effort helps ensure that all technical operations run smoothly.

As a Customer Service Technician, you may be required to work varying shifts that include mandatory overtime, weekends, and holidays. Flexibility in your schedule is important to meet the demands of the job.

This position contributes to the company’s goals by actively supporting sales and marketing-related activities. Additionally, you will direct customer-facing work and sales referrals, which helps enhance the overall customer experience.