BrightSpring Health Services Customer Service Supervisor / Human Resources Recruitment Coordinator: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Supervisor / Human Resources Recruitment Coordinator. This dual role combines responsibilities in both customer service and human resources.

This position is located in Arizona. The specific city within Arizona is not mentioned in the job description.

The primary responsibilities include coordinating quality care and customer service for clients by assigning appropriate staff and scheduling services. Additionally, the role involves problem-solving to achieve optimal outcomes and providing HR support in recruitment, hiring, and compliance.

The role includes a variety of administrative duties related to human resources efforts. These duties encompass recruiting, hiring, onboarding, training, and ensuring HR file compliance.

The Customer Service Supervisor/HR Designee facilitates communication by serving as a liaison between the client’s circle of care. This circle may include family members, assigned Power of Attorney, guardians, community partners, and related agencies.

Monitoring client care involves escalating changes in the client’s plan of care, services, or condition. The supervisor ensures proper documentation and record-keeping for agency payers.

The role provides consultation and training to Direct Care Staff, also known as caregivers, to ensure quality care and service. This support is essential for maintaining high standards in client care.

The processes involved in employee recruitment include processing and reviewing employment applications to evaluate qualifications. The role also coordinates new hire onboarding and conducts employee exit meetings.

The position ensures compliance with federal, state, and local employment laws and regulations. It also involves monitoring ongoing file compliance and ensuring that all certifications are up to date.