CSL Customer Service – Donor Support Technician: Job Overview, Location, and Employment Details

The job title for this position is Customer Service – Donor Support Technician. This role focuses on providing support to donors during the pheresis process.

This position is located in Clifton, New Jersey. The job is offered by CSL, a company that specializes in biotherapies.

This position is offered as part-time employment. This arrangement allows for flexibility in scheduling while fulfilling the responsibilities of the role.

The primary responsibilities include preparing the donor and the equipment for the pheresis process, as well as monitoring the donor during the procedure. Additionally, the technician is responsible for responding to alarms, disconnecting the donor after the process, and maintaining a clean work environment.

A high school diploma or equivalent is required for this position. Additionally, candidates should have a minimum of three months of work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.

Candidates must be able to perform basic math calculations as part of their duties. Bilingual skills may also be required at the discretion of the organization to meet business needs.

The technician promotes safety by following all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. They also maintain alertness to any reactions the donor may have during or after the process and notify appropriate staff as needed.

The technician uses a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process. This includes documenting machine alerts, alarms, volume variances, and any adverse events experienced by the donor.

The Donor Support Technician is expected to maintain confidentiality regarding all personnel, donor, and center information. This is crucial to ensure the privacy and trust of donors and the organization.

Yes, the technician may be cross-trained in other areas to meet the needs of the business. This flexibility can enhance the technician’s skill set and contribute to overall operational efficiency.