Dicks Sporting Goods Retail Customer Service Specialist: Job Overview, Location, and Employment Details

The job title for this position is Retail Customer Service Specialist at DICK’S Sporting Goods. This role focuses on providing excellent customer experiences and creating an exceptional shopping environment.

This position is located in Moline, Illinois, United States. It is important to note that this location is part of a larger chain of sporting goods stores.

The salary range for this position is between $15 and $22 per hour. This range may vary based on experience and qualifications.

The main responsibilities of the Retail Customer Service Specialist include providing excellent customer service and creating a positive shopping experience. This involves greeting customers, understanding their needs, and supporting them throughout their shopping journey.

The Retail Customer Service Specialist performs several specific tasks, such as serving as the primary customer service provider at the front end and assisting with register coverage. Additionally, they help manage department scheduling, direct workflow, and monitor the performance of Front End associates.

The Retail Customer Service Specialist contributes to team training by promoting and providing training to new and current teammates on various company programs. These programs include customer loyalty participation, warranty sales, and private label credit card enrollment.

The employment type for this position is full-time. This indicates that the role requires a significant commitment of hours each week.

DICK’S Sporting Goods is committed to creating an inclusive and diverse workforce that reflects the communities they serve. The company believes in the positive impact sports can have on lives and aims to foster an environment where everyone feels welcome.

The Retail Customer Service Specialist must adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures. They are also required to maintain confidentiality of all company information.