Dicks Sporting Goods Retail Customer Service Specialist: Job Overview, Location, and Employment Details

The job title is Retail Customer Service Specialist at DICK’S Sporting Goods. This role focuses on providing excellent customer experiences and creating an exceptional shopping environment.

This position is located in Moline, Illinois, United States. It is important to note that the location is part of a larger retail chain specializing in sporting goods.

The salary range for this position is between $15 and $22 per hour. This range reflects the company’s commitment to providing competitive compensation for its employees.

The primary responsibilities include providing excellent customer service, creating an exceptional shopping experience, and serving as the main customer service provider at the front end. Additionally, the specialist will assist with department scheduling, monitor performance expectations, and uphold company merchandising standards.

The Retail Customer Service Specialist is expected to have in-depth product knowledge and a strong eagerness to help customers. This role also requires the ability to support cashiers during complex transactions and to promote training for new and current teammates.

DICK’S Sporting Goods promotes an inclusive and diverse workforce that reflects the communities it serves. The company emphasizes the importance of creating an environment where everyone feels welcome and valued.

Some specific tasks include greeting customers, monitoring department presentation standards, and adhering to established policies related to safety and loss prevention. The specialist will also be responsible for ensuring that the front-end associates meet performance expectations.

This position is a full-time employment opportunity. This indicates that the role requires a significant commitment of hours each week, aligning with the company’s operational needs.

DICK’S Sporting Goods believes in the positive impact that sports can have on lives. The company is committed to equipping athletes to achieve their dreams through its products and services.