Disabled Veteran Solutions Remote Customer Service Advocate: Job Overview, Location, and Employment Details

The job title for this position is Remote Customer Service Advocate. This role is part of the Customer Service Division at Disabled Veteran Solutions.

This position is located in Wilkes-Barre, Pennsylvania. However, it is a remote position, allowing you to work from home.

The salary range for this role is between $43,200 and $72,000 per year. This competitive pay reflects the importance of the Customer Advocate’s responsibilities.

This is a full-time position with working hours from Monday through Friday. The shifts are 8 hours long and can occur between 8:00 a.m. and 8:00 p.m. EST.

The position includes a 5-week intensive orientation program. This training is designed to ensure that new hires are well-prepared and supported as they begin their roles.

Candidates must have a high school diploma, and having a degree is considered a bonus. Additionally, at least one year of experience in insurance operations is required for this role.

Essential skills for this role include strong listening abilities and problem-solving skills. The candidate should also be detail-oriented, tech-savvy, and capable of multitasking effectively.

Preferred experience includes a background in healthcare or insurance, as well as experience in social work or behavioral health. These experiences can enhance the candidate’s ability to assist customers effectively.

Disabled Veteran Solutions offers competitive pay along with amazing benefits. The company is veteran-owned and nationally recognized, providing real opportunities for growth and professional development.

The new groups for this position are set to start on October 20th. This allows for a structured onboarding process for new employees.