Drybar Shops Receptionist / Customer Service Representative – Full-time / Part-time: Job Overview, Location, and Employment Details

The job title for this position is Receptionist / Customer Service Representative. This role can be filled on either a full-time or part-time basis.

This position is located in Encino, California. Encino is a neighborhood in the San Fernando Valley region of Los Angeles.

The salary for this role starts at $17.50 per hour. Additionally, employees can earn retail bonuses and up to $10 for every membership sold.

Employees at Drybar receive several benefits, including medical, dental, and vision coverage. They also have access to a wellness program and an Employee Assistance Program (EAP), along with complimentary access to a continued education membership program.

Applicants are preferred to have at least one year of experience in a fast-paced customer service environment. Previous experience with point-of-sale systems and in a salon or spa setting is also strongly preferred, although not required.

The receptionist is responsible for organizing and executing shop flow between clients and team members in a positive manner. They must also serve as a subject matter expert in the reservation system, ensuring client information is recorded accurately and in a timely fashion.

A high school diploma is required for this position. Additionally, candidates should demonstrate strong communication skills, problem-solving abilities, and the capacity to multi-task effectively.

The company culture at Drybar emphasizes a professional and brand-appropriate image. Employees are encouraged to create a positive shop atmosphere, akin to hosting a party, which contributes to an enjoyable experience for both clients and team members.

The receptionist is expected to maintain the highest degree of ethics when handling client payments and stylists’ tips and commissions. They are responsible for balancing the cash drawer at the beginning and end of shifts, as well as during shift changes.