DSV Manager, Customer Service – LBJ HWY: Job Overview, Location, and Employment Details

The job title for this position is Manager, Customer Service – LBJ HWY. This role is focused on managing customer service operations at the Lancaster location.

This position is located in Lancaster, Texas, specifically along the Lyndon B Johnson Freeway. The location is part of DSV’s operations in the United States.

The employment type for this role is full-time. This indicates that the position requires a commitment to a standard work schedule, typically involving 40 hours per week.

The main responsibilities of the Manager, Customer Service include managing client relationships at the site level and ensuring optimal preparation and administrative follow-up for various processes. This role also involves overseeing the work of Team Leaders and acting as the escalation point for resolving client requests or complaints.

The Manager is expected to build and maintain relationships with clients by becoming familiar with their key contacts and unique requirements. This knowledge is crucial for effectively managing the operations and ensuring that client needs are met.

The Manager contributes to operational performance by deploying and improving existing policies and procedures. This is done by effectively managing and guiding supervisors and customer service representatives to enhance service delivery.

The Manager is expected to become a subject matter expert on the company’s specific product offerings and processes. Additionally, they should develop expertise in the logistics industry as a whole to better serve clients.

The Manager collaborates with the Operations Manager to ensure that the operation runs smoothly and efficiently. This partnership is essential for aligning customer service efforts with overall operational goals.

The Manager plays a significant role in client communications by ensuring that all processes, such as inbound, picking, packing, and outbound operations, are communicated effectively to clients and internal stakeholders. This communication is vital for meeting the client’s standard operating procedures (SOP).