EXALTA Group Global Customer Service Manager: Job Overview, Location, and Employment Details

The job title for this position is Global Customer Service Manager. This role is focused on leading the Global Customer Service organization at EXALTA Group.

This position is located in Kenosha, Wisconsin, in the United States. It is a full-time role within the company.

The main responsibilities of the Global Customer Service Manager include leading the customer service strategy and governance, managing the customer service team, and overseeing strategic account management. Additionally, this role involves collaborating with the IOS Business Unit to ensure alignment on priorities and service commitments.

The Customer Service Manager is responsible for defining, deploying, and continuously refining the global customer service strategy. This strategy must align with EXALTA’s business objectives and involve standardizing processes and tools across all sites for consistency and efficiency.

The Global Customer Service Manager supports team leadership by building, managing, coaching, and developing the Global Customer Service team. This includes fostering a collaborative, customer-centric culture and ensuring high performance and competency growth within the team.

In strategic account management, the Global Customer Service Manager leads a team that serves as the primary global point of contact for the company’s top 15 customers. This involves understanding customer expectations, anticipating future needs, and providing proactive solutions to ensure long-term partnership success.

Collaboration with local supply chain teams is significant as it creates visibility on open order status for top customers. This ensures that the Global Customer Service Manager can effectively allocate resources to support strategic accounts and business priorities.

The Global Customer Service Manager conducts regular business reviews with top customers to drive measurable improvements in service quality and communication. This proactive engagement helps in maintaining strong relationships and addressing any issues that may arise.