First Citizens Bank Client Service Specialist II (Hybrid): Job Overview, Location, and Employment Details

The job title for this position is Client Service Specialist II. This role is designed to provide support and service to commercial clients.

This position is located in Phoenix, Arizona, with an additional option for Cottonwood Heights, Utah. Candidates are expected to live within a drivable distance to either of these office locations.

The employment type for this role is full-time. This indicates that the position requires a commitment to a standard work schedule, typically involving 40 hours per week.

The primary responsibilities include acting as the main contact for servicing commercial client requests. These requests may involve account opening, account servicing, bank transaction inquiries, and providing technical support.

The hybrid role entails working both inside and outside of the company office. This means that the employee will have the flexibility to work remotely while also being required to be present in the office regularly.

The Client Service Specialist II contributes to the client experience by delivering accurate and timely resolutions to client inquiries. They are accountable for facilitating a positive client experience and ensuring adherence to all regulations, procedures, and policies.

The Client Service Specialist II provides support for onboarding and servicing activities that may range from general to moderately complex inquiries. They assist clients with bank products and technical support, often resolving issues during the initial contact.

The Client Service Specialist II is expected to engage in problem-solving guided by established precedents. They may need to perform additional research or escalate issues to other internal partners if necessary.

The Client Service Specialist II may serve as a resource for new team members, helping them to understand processes and procedures. They also collaborate with others to identify root causes of inquiries and explore potential solutions for improvement.