Fragile Customer Service Agents: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Agent. This role involves interacting with customers to address their inquiries and concerns.

This position is located in San Francisco, California. The company operates from an office in the North Mission area.

This position offers full-time employment. This means that the selected candidate will work a standard full-time schedule.

Key responsibilities include responding promptly and professionally to customer inquiries via phone, email, and SMS. Additionally, Customer Service Agents are expected to manage active customer cases and ensure all follow-ups and resolutions are completed accurately and on time.

The qualifications for this position include skills in record keeping, customer retention, and handling customer returns. Candidates should also have strong phone communication abilities and be capable of cross-functional collaboration.

Customer Service Agents are expected to provide clear and empathetic communication while maintaining the brand voice and professionalism. This includes using provided tools and templates to communicate effectively with customers.

Customer Service Agents will use internal systems to document customer interactions, feedback, and issue resolutions. They will also utilize tools for calling, texting, and emailing customers.

This position contributes to the company’s operations by collaborating with logistics, billing, and technical teams to resolve order, payment, or product issues. Additionally, Customer Service Agents help identify recurring customer issues and report patterns or feedback to management.

Fragile is known for redefining the way people access consumer hardware through seamless rentals. They offer premium technology products, such as home robotics and gaming PCs, with flat monthly rates and no long-term commitments.