Gallagher Customer Service Supervisor: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Supervisor. This role is focused on overseeing the activities of the Insured Products Inside Service Representatives.

This position is located in Brookfield, Wisconsin. It is part of a team that operates within the National Insurance Services sector of Gallagher.

The employment type for this role is full-time. This indicates that the position requires a commitment to a standard full-time work schedule.

The primary responsibilities of the Customer Service Supervisor include developing and managing a team of Inside Service Representatives, which consists of 10 members. Additionally, the supervisor provides initial and ongoing training to staff and acts as the first point of contact for day-to-day procedural or technology questions.

The Customer Service Supervisor reinforces and supports company processes and procedures. This ensures that the team adheres to established guidelines while delivering quality service to clients.

The Customer Service Supervisor generates reports to monitor workloads, workflow, and service call activity. These reports are essential for assessing the team’s performance and identifying areas for improvement.

The Customer Service Supervisor collaborates with the Customer Service Manager and other department managers. This collaboration is crucial for addressing various operational challenges and enhancing service delivery.

The overall mission of the National Insurance Services team is to provide active employee and retiree benefits, health insurance solutions, and full benefit consulting services. They aim to address unique challenges and issues faced by their clients.

Gallagher promotes a culture that celebrates ownership, curiosity, and high performance among its employees. This environment encourages individuals to do their best work and supports continuous learning and growth.