Gallagher Customer Service Supervisor: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Supervisor. This role is focused on overseeing the activities of the Insured Products Inside Service Representatives.

This position is located in Brookfield, Wisconsin. It is a full-time role within the Gallagher company.

The primary responsibility of the Customer Service Supervisor is to ensure quality and timely customer service to the clients of National Insurance Services. This includes providing technical and administrative support to Account Representatives, Sales Representatives, and the Regional Vice President for the assigned region.

The Supervisor will manage a team of 10 Inside Service Representatives. This involves developing and managing their performance to ensure effective service delivery.

The Customer Service Supervisor will provide initial and ongoing training to the Inside Service Representatives. This training is essential for ensuring that the team is well-equipped to handle customer inquiries and issues.

The Supervisor acts as the first point of contact for day-to-day procedural or technology questions. This means that they will be responsible for guiding the team in resolving these inquiries efficiently.

The Supervisor will generate reports to monitor workloads, workflow, and service call activity. These reports are crucial for assessing team performance and identifying areas for improvement.

The Customer Service Supervisor collaborates with the Customer Service Manager and other department managers. This collaboration is aimed at addressing various operational challenges and enhancing service delivery.

The overall mission of Gallagher, the company where this position is located, is to help individuals and organizations thrive through innovative insurance, risk management, and consulting solutions. They aim to create a supportive culture that values ownership, curiosity, and high performance.