Global Product Support Representative: Job Overview, Location, and Employment Details

The job title for this position is Product Support Representative. This role is focused on providing assistance and solutions to customers using Rust-Oleum products.

This position is located in Vernon Hills, Illinois, United States. It is important to note that this location is where the Product Support team operates.

This role is offered as a full-time employment opportunity. As a full-time employee, you will be expected to work a consistent schedule each week.

The working hours for this position are from 8 am to 5 pm. However, flexibility in scheduling is required to accommodate customer needs, as the call center operates from 7 am to 6 pm.

The primary responsibilities include communicating with customers through various channels such as telephone, email, chat, or social media. You will provide information about product selection, assist in resolving consumer issues, and document customer interactions and transactions.

The position requires at least 3 years of experience in a related field. Additionally, candidates should be prepared to undergo extensive paid training to effectively support customers.

Extensive paid training will be provided to ensure that you are well-equipped to solve problems for end users of Rust-Oleum products. This training will cover product documentation and effective customer service techniques.

Important skills for this role include problem-solving abilities, effective communication, and a passion for educating others. The ideal candidate should thrive in a dynamic environment where no two days are the same.

The Product Support Representative collaborates with other departments to investigate and document reported issues. This collaboration is essential for assessing the validity of customer problems and determining possible solutions.