Goldfish Swim School Front Desk Customer Service Representative Full Time: Job Overview, Location, and Employment Details

The job title for this position is Front Desk Customer Service Representative. This role is focused on providing exceptional customer service and support at Goldfish Swim School.

This position is located in Grand Rapids, Michigan. It is part of the Goldfish Swim School, which aims to teach children how to swim safely.

This role is offered as a full-time employment position. This means that the selected candidate will work a full schedule, contributing to the school’s mission of providing quality swimming instruction.

The primary responsibilities include addressing inquiries from customers via phone, digital platforms, and in person. Additionally, the representative will check in students, prepare lesson schedules, resolve account matters, and maintain cleanliness in various areas of the facility.

Candidates for this position should be enthusiastic team players with a can-do attitude. They should also enjoy working with children and be willing to learn and grow both professionally and personally.

Paid on-the-job training is provided for this role. This training will equip the new hire with the necessary skills to succeed in delivering outstanding customer service.

The mission of Goldfish Swim School is to teach kids how to swim and ensure their safety in and around water. The organization emphasizes creating a positive and enjoyable experience for children and their families.

Goldfish Swim School has several core values, including going above and beyond to create a golden experience, nurturing a culture of exceptional customer service, and treating people with integrity, compassion, and trust. They also focus on celebrating life’s accomplishments and exceeding customer expectations.

The role involves maintaining cleanliness in various areas, including the front desk, Snack Shack, changing rooms, restrooms, and observation space. This responsibility ensures a welcoming and hygienic environment for customers and staff.