Great American Products Ltd Customer Service: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Representative. This role involves providing professional support to customers and managing their inquiries effectively.

This position is located in New Braunfels, Texas. It is important for candidates to be aware of the location for commuting purposes.

The salary range for this Customer Service Representative position is between $21 and $23 per hour. This compensation reflects the skills and responsibilities associated with the role.

The working hours for this position are Monday through Thursday, from 8 AM to 5 PM. This full-time schedule allows for a consistent work routine.

The main responsibilities include accurate order entry, customer data setup and maintenance, and providing support to customers via phone and email. The representative must also coordinate with sales, warehouse, and operations teams to ensure timely fulfillment of orders.

This position requires strong organizational skills and attention to detail. Additionally, candidates must have intermediate proficiency in Microsoft Excel and the ability to manage multiple priorities in a fast-paced office environment.

The benefits for this position include medical insurance with company contribution, dental and vision insurance, life and supplemental insurance, and a Health Savings Account. Employees also receive a 401(k) with a 100% company match up to 6%, paid vacation after six months, and paid holidays.

The order entry process involves accurately entering customer orders into internal systems in a high-volume environment. This includes verifying pricing, product availability, shipping details, and special terms prior to processing the orders.

The Customer Service Representative communicates with customers via telephone and email in a professional and timely manner. They are responsible for drafting clear and accurate written correspondence to provide product information and order updates.