Hultafors Group North America, Inc. Customer Service Representative: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Representative. This role involves providing high-quality customer service to both internal and external customers.

This position is located in Richfield, Wisconsin. It is part of Hultafors Group North America, Inc., which operates in key markets in North America and Europe.

This role is offered as a full-time employment opportunity. The position requires a commitment to delivering excellent customer service on a consistent basis.

The primary responsibilities include responding positively and professionally to inquiries, requests, and concerns from both internal and external customers. This involves handling various communication methods such as phone, fax, email, and mail.

The internal customers include Sales Managers and Sales Representatives, while the external customers are B2B clients such as distributors and retailers located in Canada and the US. Additionally, the representative will also assist B2C customers, which are end-users seeking product information and support.

The representative will handle a variety of inquiries, including requests for quotes, stock availability, order status, damage claims, return authorizations, and customer complaints. They will also provide technical support and assist with product selection for consumers.

Processing customer purchase orders involves daily review and accurate handling of B2B orders. This includes notifying customers of discrepancies, sending confirmations, receiving EDI documents, and preparing necessary export documentation like Commercial Invoices and Certificates of Origin.

For B2C customers, the representative will respond to inquiries regarding product selection, technical support specific to consumer applications, and troubleshooting issues. They will also manage return authorizations and log customer complaints as needed.