Macy’s Manager, Sales and Customer Service- Intimate Apparel: Job Overview, Location, and Employment Details

The job title for this position is Manager, Sales and Customer Service for Intimate Apparel. This role is focused on overseeing sales and customer service operations within Macy’s.

This position is located in New York, New York. It is a full-time role at one of Macy’s retail locations.

The primary responsibilities include building a productive and enthusiastic team that engages with customers to create memorable shopping experiences. Additionally, the manager is tasked with exceeding sales goals by leading Macy’s initiatives through coaching and recognition.

The Manager, Sales and Customer Service contributes to customer loyalty by ensuring that the store is always presented in the best possible way from the customers’ perspective. They lead initiatives aimed at enhancing the customer experience, which is essential for maintaining shopper loyalty.

The Manager is expected to build a productive and enthusiastic team that is eager to engage with customers. This involves sharing knowledge and enthusiasm through training and coaching to create a welcoming sales floor.

The Manager will review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies aimed at improving sales results. This data-driven approach helps in optimizing productivity and efficiency.

The Manager supports various operational areas, including OMNI, Style, and Asset Protection. This support ensures that all aspects of the store’s operations align with Macy’s standards.

The talent management aspect involves conducting ongoing talent analysis of colleagues and establishing career progression plans for key positions. This is aimed at retaining top talent and reducing turnover within the team.

The Manager is responsible for actively filling open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas. This includes interviewing, hiring, training, coaching, developing, coordinating, evaluating, and disciplining both direct and indirect reports.