Maximus Customer Service Specialist: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Specialist. This role involves assisting clients and managing their inquiries related to various programs.

This position is located in New Castle, Indiana. It is a full-time role within the company Maximus.

The primary responsibilities of a Customer Service Specialist include receiving and evaluating applications, as well as proactively working with clients to gather any outstanding information. Additionally, the specialist will validate and calculate income, determine eligibility, and manage case referrals effectively.

The Customer Service Specialist will handle queries related to Medicaid, SNAP, and TANF programs. This involves engaging regularly with program participants to support their needs and goals.

The minimum qualifications for this position include a high school diploma or GED. While 0-2 years of relevant experience is preferred, experience in customer support or as a Client Service Representative is considered a plus.

Important skills for a Customer Service Specialist include strong critical thinking and problem-solving abilities, as well as excellent data entry skills, which require a speed of 40 keystrokes per minute. Additionally, interpersonal skills, attention to detail, and outstanding organizational and communication skills are essential.

The Customer Service Specialist utilizes a One Call Resolution approach to fulfill caller requests. This approach emphasizes maintaining professionalism and empathy while addressing the needs of the callers.

The performance expectations for this role include meeting quality assurance standards and performance metrics. The specialist is also required to keep updated on project and corporate policies through attendance at meetings and training sessions.

The Customer Service Specialist is responsible for accurately entering applicant and recipient data into the state’s eligibility system. This includes verifying applicant data through system interfaces and processing cases promptly when missing information is identified.