Maximus Customer Service Specialist: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Specialist. This role involves assisting clients and managing their inquiries effectively.

This position is located in New Castle, Indiana. It is a full-time role that requires a commitment to helping clients.

The primary responsibilities of a Customer Service Specialist include receiving and evaluating applications and proactively working with clients to gather any outstanding information. Additionally, the specialist will validate and calculate income, determine eligibility, manage case referrals, and educate clients on essential program services.

The Customer Service Specialist will handle inquiries related to Medicaid, SNAP, and TANF programs. This involves addressing a high volume of inbound calls daily and ensuring that clients receive the necessary support.

The minimum qualifications for this position include a high school diploma or GED. While 0-2 years of relevant experience is preferred, experience in customer support or as a Client Service Representative is considered a plus.

Important skills for a Customer Service Specialist include strong critical thinking and problem-solving abilities, excellent data entry skills at a rate of 40 keystrokes per minute, and outstanding organizational and communication skills. Attention to detail and the ability to remain stationary for extended periods in a fast-paced environment are also essential.

The One Call Resolution approach refers to the method of fulfilling caller requests during their initial contact. This approach emphasizes maintaining professionalism and empathy while addressing the needs of the clients.

The Customer Service Specialist is expected to meet quality assurance standards and performance metrics. This includes accurately entering applicant and recipient data into the state’s eligibility system and processing cases promptly.

The Customer Service Specialist maintains positive working relationships with clients and state eligibility consultants. This involves regular communication with program participants to support their needs and goals, as well as collaborating with them to set and reach program objectives.