Medium Inside Sales & Customer Service: Job Overview, Location, and Employment Details

The job title for this position is Inside Sales & Customer Service. This role involves supporting the outside sales team while providing technical support and responding to customer inquiries.

This position is located in Houston, Texas. The location is significant as it is part of a larger organization with over 200 locations across North America.

The salary range for this job is between $45,000 and $60,000 per year. This compensation reflects the responsibilities and expectations associated with the Inside Sales & Customer Service role.

The primary responsibilities include maintaining and improving customer relationships, addressing customer needs, and assisting account managers. Additionally, the representative will provide accurate product information, negotiate sales prices, and assist with customer returns.

The position requires at least 2 years of experience in a related field. This experience is essential for effectively managing customer inquiries and supporting the sales team.

Tasks will include creating quotes and sales orders, uploading data on customer internet portals, and following up with customers regarding delivery dates and order status. The representative will also make outbound prospecting calls to grow the market and sell value-added services.

Important skills for success in this role include the ability to provide technical assistance, maintain customer relationships, and work efficiently in a fast-paced environment. Additionally, proficiency in updating customer information in a CRM system is crucial.

SunSource promotes a dynamic and diverse work environment that champions growth and development. The organization values goal setting, hard work, and dedication, making it an appealing place for individuals looking for meaningful career opportunities.