NNR Global Logistics USA Inc. Operations/Customer Service: Job Overview, Location, and Employment Details

The job title for this position is Operations/Customer Service. This role involves coordinating the export and import operational activities within the branch office.

This position is located in Carson, California. Carson is a city known for its proximity to major transportation routes, which is beneficial for logistics operations.

The salary range for this job is between $28 and $32 per hour. This compensation reflects the responsibilities and skills required for the role.

The essential duties of this position include generating air or ocean bills of lading and supporting export documentation. Additionally, the role involves contacting trucking companies for freight pickup, receiving freight in the warehouse, and performing TSA safety checks.

The minimum qualification required for this position is a High School diploma or GED. Furthermore, candidates should have thorough knowledge of international freight forwarding operations for both air and ocean transport.

Candidates must be proficient with Microsoft Office applications, which are essential for managing documentation and communication. Additionally, knowledge of forklift safety is also required for handling freight in the warehouse.

This position involves several responsibilities related to customer interaction, such as providing quotations when sales staff are unavailable and contacting customers to relay arrival information. The role also includes conducting telephone sales to prospective customers and ensuring ongoing customer satisfaction after sales.

In addition to the essential duties, the employee may be asked to perform other tasks as requested by management. This could include assisting the sales staff with correspondence and maintaining customer files.

This position contributes to the overall operations of the branch by ensuring that customer demands are met efficiently and effectively. The employee works cooperatively with the sales team and the Branch Manager to maintain competitiveness in the logistics market.