Oracle Customer Service Support: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Support. This role is part of the Support organization at Oracle.

This position is located in Carson City, Nevada. However, it requires onsite work in either Kansas City, Missouri, Orlando, Florida, or Nashville, Tennessee.

This role is offered as a full-time employment position. This means that you will be expected to work a standard full-time schedule.

The primary responsibilities of this position include delivering post-sales support and solutions to Oracle’s customer base. You will also resolve both technical and non-technical customer inquiries through phone and electronic means.

You will need to direct the support ticket workload effectively and assist in resolving common customer inquiries. Additionally, you will provide real-time guidance on a variety of issues, including product compatibility, license reconciliation, and electronic support troubleshooting.

U.S. citizenship is required for this position due to client contracts. Furthermore, you must be based on U.S. soil to be eligible for this role.

Yes, you must be able to obtain the appropriate government security clearance applicable to your position. This requirement is essential for compliance with certain client contracts.

You will provide support through various electronic channels, such as web and email, as well as via phone. This support will cover a wide range of customer issues, including troubleshooting and product availability.

This position allows for exceptional growth in knowledge of the EHR platform and product knowledge. You will have the opportunity to gain insights into specific product areas within Oracle’s core technologies and applications.

Yes, certain U.S. customer or client-facing roles may require compliance with applicable requirements, such as immunization and occupational health mandates. It is important to be aware of these potential requirements when considering this position.