O’Reilly Auto Parts Retail Service Specialist: Job Overview, Location, and Employment Details

The job title for this position is Retail Service Specialist at O’Reilly Auto Parts. This role involves supporting the Store Manager and Assistant Managers in various aspects of store operations.

This position is located in Dallas, Texas. It is important to note that the job is full-time, which may require flexibility in scheduling.

The main responsibilities of the Retail Service Specialist include leading store team members in providing excellent customer service and supervising customer service levels in the retail showroom. Additionally, this role involves managing shift responsibilities in the absence of the Assistant or Store Manager.

The Retail Service Specialist is responsible for supervising the execution of various customer service programs. These programs include Related Sales, Hi5, Rock the Call, Never Say No, and Rock the Lot, among others.

In this role, the Retail Service Specialist must ensure that all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner. Furthermore, the Specialist is responsible for contacting customers upon the arrival of their shipments as needed.

Customer returns and exchanges should be processed in an efficient and friendly manner according to company procedures. The Retail Service Specialist must ensure that refunds are issued accurately using the correct payment methods and that returned merchandise is processed or staged correctly in the returns area.

The Retail Service Specialist is responsible for performing all store opening and closing duties. This includes conducting day-end procedures, verifying and securing money and deposits according to company policy, and ensuring that all security measures, such as locking doors and arming alarms, are properly executed.

Bilingual candidates are encouraged to apply for this position. This suggests that the company values diverse communication skills to better serve a wider range of customers.