O’Reilly Auto Parts Retail Service Specialist: Job Overview, Location, and Employment Details

The job title for this position is Retail Service Specialist at O’Reilly Auto Parts. This role involves supporting the Store Manager and Assistant Managers in various operational areas.

This position is located in Dallas, Texas. It is a full-time role within the retail environment of O’Reilly Auto Parts.

The primary responsibilities of the Retail Service Specialist include supporting sales, customer service, store appearance, and store operations. Additionally, this position takes on shift management responsibilities in the absence of the Assistant or Store Manager.

Essential functions of this role include leading store team members to provide excellent customer service and supervising customer service levels in the retail showroom. The Retail Service Specialist also ensures that various customer service programs are executed effectively by team members.

In managing customer service, the Retail Service Specialist ensures that the telephone is answered according to company policy and that all buy online/ship to store transactions are processed timely. They also oversee that customers are contacted upon shipment arrivals as needed.

The Retail Service Specialist is responsible for processing retail customer returns and exchanges in an efficient and friendly manner. This includes issuing refunds accurately using the correct payment methods and ensuring that returned merchandise is processed or staged correctly in the returns area.

The Retail Service Specialist performs all store opening and closing duties, which include day-end procedures and verifying or securing money and deposits according to company policy. They also prepare bank deposits as needed and ensure that all security measures, such as locking doors and arming alarms, are properly executed.

Bilingual candidates are encouraged to apply for this position. This preference indicates that the company values the ability to communicate with a diverse customer base.