Patterson Dental Supply, Inc. Customer Service Representative – Dental: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Representative I, often abbreviated as CSR I. This role is specifically focused on providing support to both internal and external customers as well as sales representatives.

This position is located in Arizona. The specific city or area within Arizona is not mentioned in the job description.

This role is offered as a full-time employment opportunity. This indicates that the position requires a commitment to work a standard full-time schedule.

The primary responsibilities of a Customer Service Representative I include assisting customers and sales representatives with order entry. This involves ensuring accuracy in processing customer transactions, maintaining records, and monitoring shipment dates for timely delivery.

An employee must perform essential functions such as accurately processing customer transactions and maintaining accurate records. They must also adhere to regulatory guidelines and gain an understanding of Accounts Receivables policies and practices.

To succeed in this position, an employee must be able to multitask and work within multiple computer systems and communication platforms simultaneously. Additionally, maintaining current knowledge of company products, policies, and procedures is crucial.

The role supports customer service by developing strong working relationships with customers and manufacturing partners. The Customer Service Representative is expected to provide impeccable service, respond to queries, and solve problems in a timely manner.

In addition to the primary responsibilities, the Customer Service Representative may also place outbound calls to existing customers. This is done to identify and suggest additional products or solutions that may meet customer needs.

If an employee needs a reasonable accommodation, they should notify Human Resources or the manager overseeing the position. This ensures that the necessary support can be provided to perform essential job functions.