PrideStaff Customer Service and Administrative Support: Job Overview, Location, and Employment Details

The job title for this position is Customer Service and Administrative Support. This role involves interacting with customers and providing essential administrative assistance.

This position is located in Tempe, Arizona. Tempe is known for its vibrant community and is home to many businesses.

The primary responsibilities of this role include managing customer accounts and providing superior customer service. Additionally, the position involves assisting the Accounting Manager with various bookkeeping tasks.

Specific customer service duties include managing customer accounts, building relationships with both new and current customers, and processing customer purchase orders accurately. The role also requires responding to customer inquiries in a timely manner and investigating any customer satisfaction concerns.

In this role, administrative tasks include providing back-office support for department managers and reviewing pricing accuracy for customer and vendor purchases. The position also involves assisting the Accounting Manager with daily tasks such as emailing customer invoices and processing payments.

The qualifications required for this position include a High School Diploma or GED. Additionally, candidates should possess excellent analytical, organizational, and time management skills, as well as strong verbal and written communication abilities.

Preferred skills for candidates include proficiency in Microsoft Office, particularly Word and Excel, and experience with an ERP system. The ability to work independently or as part of a team is also important for success in this role.

Candidates should possess a positive attitude and the ability to cultivate positive responses from both internal and external stakeholders. Additionally, the ability to multitask and work efficiently in a fast-paced environment is essential.

This position contributes to customer satisfaction by acting as a liaison between the company and its customers. By managing customer accounts and addressing inquiries promptly, the role helps to exceed customer expectations and enhance overall satisfaction.